Finance

Insurance and Claim Process Management

Delivered an end-to-end insurance management application tailored for transport, marine, and logistics businesses

Overview

Ludych built an end-to-end insurance management application that brings claims processing, policy tracking, inquiry management, roadside assistance, and broker coordination onto one centralized portal. The platform serves the client’s wide range of insurance products for heavy commercial motor, mobile plant and equipment, and marine sectors, making it easier to safeguard Australian families and businesses.

Customer

Australia

Challenge

With a vast business like this, they wanted to create a system that can handle customer requests and
process them internally and also manage their internal business flows and other tasks, which included
dealing with different insurance providers, brokers, and processing claims.

Our client offers customized and premium assistance & insurance products to safeguard Australian families & businesses.
For this, they required different features which were critical and we helped them achieve their goal. Here are the features
they needed in their web portal:

Implement the claim settlement process in consultation with the transport industry.
Implement a support management system through which they can give support to the customers as fast as possible.
Design an Inquiry Management System to assist all the inquiries that come via calls, website, and other platforms.
Design and analyze the insurance policies for all-sized businesses of transportation, machinery, marine, and shipping & delivery industries on a single portal.
Manage in-house resources through a single portal.
Handle serious incidents like dangerous and hazardous goods claims as per the rules and regulations through the portal.
Calculations of risk involved, policy premiums, and coverage amounts.
Tracking of the current status of various ongoing policies.
Implement the inventory management system for stock records, orders, and inventory reports.
Design a Feedback management system for overall process improvement.
Design a Roadside Assistance management system to provide better service to customers.

Insurance and Claim Process Management Case Study

Solution

Our software engineers hold expertise in developing insurance applications that not only helps in achieving clients’
goals but also offers modern-age features that can help organizations stay ahead of the competition. For this application,
we have used technologies like Java, Angular, JavaScript, CSS, and HTML along with SQL Server as their database support system.
This insurance management application offers different functionalities as shown below to overcome the client’s challenges.

Below are the major features offered by the platform

Inquiry Management System

This module is used to manage all the inquiries made through calls or websites.

Expertise

Tools & Technologies

Java
Java Server Faces (JSF)
Apache MQ
Spring Boot
Spring MVC
Angular
HTML
CSS
Bootstrap
SQL Server
Gitlab
Flowable BPMN

Result

Ludych designed a productive and well-suited insurance management system to help the client overcome operational issues and manage the overall business process. Through our robust and user-centric system, client has benefits like:

Easy-to-use claim management system.
A centralized insurance system for all sizes of businesses.
Ability to reduce the claim verification time.
Track policy status and keep records of all the clients.

Ready to Build Your Custom Application Solution?

Ludych is a reputed CMMI level 3 software and mobile app development company. When it comes to software development companies, Ludych strives to be the best.

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