Finance

Boosting Performance for Workplace Safety Solutions

We digitized workplace injury management by automating claims, reporting, and return-to-work workflows through a secure SaaS platform.

Overview

The client’s platform delivers online systems for managing workplace safety, employee health, and compensation claims. While the platform offered configurable options for wellness and compliance management, it faced operational hurdles including slow page load times, system crashes during peak usage, concurrency issues, and code inefficiencies. Ludych was engaged to diagnose and resolve these performance challenges.

Customer

A leading Australian health insurance provider offering workplace injury management and workers' compensation solutions across multiple industries.

Australia

Challenge

Simultaneous data access can lead to an inconsistent user experience.

Code bloats lead to reduced efficiency and increased maintenance costs.

Low user engagement due to slow page loading time.

During peak usage time, the system experiences downtime and frequent crashes.

The client faced challenges in detecting and resolving the performance issues effectively.

User Experience Simultaneous data access can lead to an inconsistent user experience.
App Efficiency Code bloats lead to reduced efficiency and increased maintenance costs.
User Engagement Low user engagement due to slow page loading time.
System Downtime/Crashes During peak usage time, the system experiences downtime and frequent crashes.
Resources and Expertise The client faced challenges in detecting and resolving the performance issues effectively.

Solution

1. Application Level

Concurrency Issues/ Timestamp Coding

Using timestamps in the code helps solve the concurrency issues and ensures data accuracy during simultaneous operations.
Code Optimization

Analyzed all the JavaScript and CSS files in the codebase. Removing the unused files improved the app's efficiency and performance.
Image Optimization

Minimized the size of all images without compromising their quality, resulting in improved page load times and an enhanced user experience.
Pagination Implementation

Reduced the page load times through pagination. It also helps minimize script failures when working with large sets of data.
Offloaded PDF Generation

Moving the PDF generation process out of the system results in faster page load response times.

Expertise

Tools & Technologies

Apache JMeter
Fiddler
GTmetrix
PageSpeed Insights
W3C Markup Validation
W3C CSS Validation

Result

The client’s business has significantly improved after we addressed their app’s performance challenges. The new system now offers a seamless user experience, leading to higher customer satisfaction and retention rates. Thorough software testing provided streamlined app operations resulting in reduced maintenance costs and increased app efficiency. This allows the team to focus more on business growth and innovation. The issue of user engagement was addressed with faster and more reliable data management solutions, allowing them to scale their business operations seamlessly. A proactive approach to error management, combined with improved system stability, enables them to consistently deliver high-quality services and maintain business success.

Ready to Build Your Custom Application Solution?

Ludych is a reputed CMMI level 3 software and mobile app development company. When it comes to software development companies, Ludych strives to be the best.

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