Finance

Insurance, Transportation and Language Services

Developed a centralized enterprise platform for managing transportation and language service ecosystems

Overview

Ludych built a centralized web platform for a company providing transportation and language services across multiple countries. The application manages every business process in one place, handling multiple entities such as insurance companies as payors, injured workers as patients, third-party service providers, and the client’s internal operations, delivering all-in-one service access to multiple businesses they serve.

Customer

A US-based enterprise solutions provider serving transportation and language service organizations through industry-specific business platforms.

United States

Challenge

Process eligibility (claim) files of different file formats (Flat file, spreadsheet, EDI) extracted from multiple Payors from BizTalk
Single interface to manage Payor, users like agents, providers and their subsequent details, services, and billing information and rules
Referral (appointment) interface to manage all details of transportation/translation service on a single platform
Dedicated queues to work on for different teams like Service, Operations, Quality, Billing
Maximum automation features to increase productivity, quality and reduce human errors in areas such as Operations and billing
Comprehensive UI and automated report generation using graphs/charts for easy data management

Insurance, Transportation and Language Services Case Study

Solution

Considering the requirements of the client, Ludych’s .NET development team created a web-based solution using C# and
React that supports multiple backend services and manages all internal and external processes of the
client.

Expertise

Tools & Technologies

.NET
.NET core
Asp.NET MVC
JavaScript
React
Biztalk
jQuery
C#
Microsoft SQL server
Microsoft Graph API
CSS
bootstrap
Telerik controls and reports
Twilio
Lyft
Google API

Result

With Ludych’s web-based Solution, the client was now able to simplify and integrate the entire inbound services, operations, billing, and sales processes on a single software solution. The client could automate the billing process, reduce manual efforts, minimize hardware and work location dependency through digitalization. Ludych’s digital solution offered multiple features such as web calling which improved response time and resulted in faster resolution of customer queries.

Ready to Build Your Custom Application Solution?

Ludych is a reputed CMMI level 3 software and mobile app development company. When it comes to software development companies, Ludych strives to be the best.

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