INDUSTRY SOLUTIONS

Public Sector Software Development

Software for civic organizations, public institutions and agencies: public-facing services, case handling, document workflows and reporting, connected to the systems you already use.

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Public institutions and the organizations that serve them run on forms, records, approvals and public contact. Ludych builds custom software for civic organizations, public institutions and agencies of any size: public-facing services, internal workflows, case handling, document management, reporting and integrations. We help move legacy processes onto web and mobile platforms.

Our Expertise

People expect to do more with public services online, while staff still work across older systems and paper. Ludych builds the application layer: portals, workflows and reports that connect to the systems you already run. Ludych does not claim public-sector contracts, procurement status, security clearances or certifications. Requirements for privacy, accessibility, data location and procurement come from your organization, and we ask for them during scoping.

Service Request and Dispatch Management

Public works, inspection and maintenance teams receive requests from residents and staff and must send the right crew. Ludych can build request intake and dispatch boards that show open work, assignments and status across departments. Ludych does not build emergency call-handling systems.

Single system for several departments or municipalities
Request intake by phone, web or staff entry
Multi-view screens for requester and location
Queue notifications
Crew assignment
Rules-based assignment suggestions
Alerts for unacknowledged requests
Saved addresses for recurring locations
Connection to GIS and location tools where APIs exist
Reports and audit trail

Records and Incident Reporting

Departments collect large amounts of information during incidents, inspections and investigations. Ludych can build records software that organizes it, routes reports for approval and makes it searchable. We build to the reporting standards and formats your agency specifies.

Configurable incident reporting workflow
Case assignment and tracking
Report submission to partner agencies where interfaces exist
Notice and citation records
Intake forms
Property and evidence tracking
Field interview records
Photo and document attachments
Approval routing
Search across records
Connection to dispatch and other record systems where available
Reporting to standards your agency specifies

Case Management for Courts and Legal Offices

Courts, prosecutors and defenders manage cases from first filing to outcome. Ludych can build web-based case management with built-in workflows and collaboration, so parties, documents and dates for each case sit in one place. Legal rules and decisions remain with your legal staff.

Case creation by case type
Party records
Witness records and classification
Charge entry from governing statutes
Review and amendment workflow
Hearing dates and proceedings history
Jury information records
Probation conditions and violation records
Bond records
Disposition records
Judgment and sentencing records
Traffic matter module
Document management by case
Restitution payment records
Evidence information storage
Dashboards for attorneys and judges

Facility Access and Visitor Management

Public buildings need to know who is on site and who has access. Ludych can build visitor, badge and incident logging software for public buildings and show the records on a dashboard. We do not build alarm, lockdown, surveillance or access-control hardware systems.

Visitor registration
Appointment and pre-registration
Badge request and approval
Staff and contractor access lists
Incident logging
Building and floor reference maps
Guard tour checklists
Multi-site records synchronization
Role-based access
Reports

Social Services and Program Intake

Social service and housing programs handle intake, eligibility checks, referrals and follow-up with limited staff. Ludych can build web software that keeps client records, forms and tasks in one place with role-based access. Eligibility rules and case decisions remain with your caseworkers.

Client information management
Intake forms
Eligibility checklist records
Case notes
Referral tracking
Program enrollment
Appointment scheduling
Document uploads
Service history
Complaint and grievance tracking
Fee and payment records
Billing for partner agencies
Reminders and deadlines
Staff task lists
Visitor and correspondence log
Closure and follow-up records

Youth and Family Program Records

Programs that support young people and families track intake, plans, appointments and progress across several agencies. Ludych can build software that keeps this information in one place for authorized staff. Assessments, treatment and decisions are made by your qualified professionals. The software records and reports what they enter.

Intake and personal information
Program information
Assessment forms using templates from your professionals
Service plans
School enrollment records
Medical appointment tracking
Court date tracking
Multi-program data synchronization
Progress notes
Completion and exit records

Workforce Training and Incident Records

Agencies need to keep training records, evaluations and incident reports in order. Ludych can build one application that stores employee training records, tracks reviews and produces reports on incidents and trends. Policies and evaluation standards come from your agency.

Performance reviews
Field training program reviews
Evaluation, training plans and certificates
Training video and material management
Vehicle incident and cost records
Internal case reporting
Incident reports by type
Evidence and attachment management
Report templates
Trend analysis by period
Dynamic form creation
Role-based access
Connection to dispatch systems where APIs exist
Connection to policy-management tools where APIs exist

Licensing, Registration and Training Programs

Licensing and renewal involve many applicants, fixed procedures and internal staff. Ludych can build online software to register applicants, schedule training, take payments through your provider and track renewals. Licensing rules and approvals stay with the authority that issues the licenses.